Refund policy

Return Policy

We have a 10-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to do the following:

1. Email us at teeswigs@gmail.com stating the reason for the return with an appropriate Subject (RETURN + ORDER NO)

2. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
NOTE that you are responsible for the shipping cost 
You can always contact us for any return questions at teeswigs@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that were bought on SALE are final. We do not accept items bought on sale except proven that the items were damaged before reaching the client.

Exchanges
The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.